Senior IT Analyst

About the Role

We are seeking an experienced Senior IT Analyst to deliver Tier III consulting and technical leadership across diverse client environments. This role is designed for a seasoned MSP professional who can own solutions end-to-end and engage directly with client leadership.

 Permanent, full-time $90,000-$100,000 Annually

What You'll Do

Provide Tier III escalation support and technical leadership to the service desk and infrastructure teams

Deploy, configure, maintain, and troubleshoot Windows Server environments

Administer Active Directory, Group Policy, DNS, DHCP, IIS, and supporting infrastructure services

Manage Microsoft Entra ID, Conditional Access Policies, identity governance, and Azure integrations

Administer Microsoft Intune, Autopilot, mobile device management, and application deployments across Windows and iOS devices

Support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and related technologies

Coordinate server deployments, upgrades, migrations, patching, and lifecycle management

Assist with application packaging, deployment, and ongoing application administration

Develop and maintain automation solutions using PowerShell and related tools

Identify, assess, and remediate security risks while helping enforce operational and security standards

Document procedures, standards, and technical solutions

Mentor junior and intermediate team members, helping develop technical skills, troubleshooting methodologies, and decision-making processes

Work directly with clients, vendors, and internal stakeholders to support operational and project requirements

Participate in infrastructure projects involving Microsoft cloud, server, virtualization, and networking technologies

Assist with networking and telecommunications support when required, including troubleshooting and design discussions

Required Skills & Experience

Systems Administration

5+ years of experience managing Windows Server environments

Strong experience with:

Windows Server

Active Directory

Group Policy

DNS and DHCP

IIS

Hyper-V

Experience deploying and maintaining server infrastructure in physical and virtual environments

Strong PowerShell automation and scripting skills

Microsoft Cloud & Endpoint Management

Microsoft Entra ID administration

Conditional Access Policy design and management

Azure administration and infrastructure fundamentals

Microsoft Intune administration

Windows Autopilot

Application deployment and lifecycle management for Windows and iOS devices

SharePoint Online administration

Microsoft 365 administration

Security

Understanding of cybersecurity best practices and security frameworks

Identity and access management

Endpoint security

Vulnerability remediation and patch management

Security monitoring and incident response fundamentals

Leadership & Communication

Strong communication skills with technical and non-technical stakeholders

Ability to act as a senior escalation resource

Experience mentoring and developing technical staff

Ability to establish and enforce operational standards, documentation, and best practices

High level of accountability, organization, and professionalism

What You Bring

5+ years of experience in IT infrastructure (MSP or consulting experience strongly preferred)

Strong hands-on experience with Azure design and administration

Proven ability to lead in complex, multi-tenant environments

Excellent communication skills with both technical and non-technical stakeholders

High level of autonomy, accountability, and professionalism

Education

Bachelor’s degree in computer science or a related field (or equivalent combination of education and advanced professional experience)

Ideal Candidate

We're looking for a senior infrastructure professional who can serve as a technical partner to IT leadership. This role will own server administration, identity management, endpoint management, automation, application deployment, and infrastructure standards, while helping guide and develop junior team members.

The ideal candidate is comfortable operating independently and helping develop the skills and decision-making abilities of junior team members. Although this role primarily focuses on Microsoft infrastructure, servers, identity, and endpoint management, familiarity with networking, telecommunications, SCADA systems, or radio networks would be beneficial. This knowledge is not required but would be valuable in supporting operational discussions and providing additional technical coverage across the team.

Nice to Have

Networking

CCNA or equivalent experience

Routing and switching concepts

OSPF

VRRP

ACL design and troubleshooting

Vendor-agnostic networking experience (Cisco, SonicWALL, Aruba, etc.)

Additional Skills

Strong MSP experience with PSA and documentation platforms, including:

Kaseya One (Autotask, Datto, Huntress)

Advanced certifications (Azure, Microsoft, Cisco)

Exposure to Oil & Gas applications or Unified Communications

Benefits:

- Dental care

- Extended health care

- Flexible schedule

- Paid time off

Work Location: In person, Calgary, Alberta